Cancellation and refunds

You can cancel online while the booking is still a request, awaiting a price, awaiting availability, or awaiting payment. Once a driver is allocated, contact dispatch. A cancellation fee may apply if a vehicle has already been sent. That fee is not invented by the website after the event; it has to be agreed or set out in the accepted quote.

If you paid and the job is cancelled before collection, an administrator can record a full or partial refund. The refund is a recorded payment reversal. It is not complete until the payment provider processes it.

We may decline or cancel a job that was booked on wrong information, or that we cannot perform because a carrier, airline or road is unavailable. If you have paid for a job we cancel before collection, the amount paid for that job is refundable, less any amount already spent with a carrier that cannot be recovered and that was disclosed.

Changing the address, weight or deadline after acceptance is a new confirmation, not a silent edit.